The OWNER OF THE WEBSITE wants to inform users and customers of its website, the policy carried out regarding the processing and protection of personal data of those who voluntarily use the contact forms to contact the OWNER OF THE WEBSITE, as well as access to their own page, involving the communication of personal data to the OWNER OF THE WEBSITE.

It is considered personal data any information about an identified or identifiable natural person through which it can be determined, directly or indirectly, the identity of a person. A person’s name, telephone number or e-mail address may be considered personal data.

1.- Identification of the data controller.

The party responsible for processing the data collected through the Website is Single Home, S.A. (hereinafter Single Home) with Tax Identification Code A78300258 and registered office at Camino de la Zarzuela 21, 2º, 28023 Madrid. As OWNER OF THE WEBSITE, informs the user and customer of its website of the existence of an automated activity register of personal data called CUSTOMERS, where the personal data that the user and the customer communicate to it in order to manage their request is collected and stored.

To ensure the proper management in the processing of your personal data, Single Home has appointed a Data Protection Officer, to whom you can address to resolve any questions you may have, as well as to request additional information on the processing of personal data, who can be contacted at the following email address: rgpd@singlehome.es

2.- Personal data processed

Single Home will process the data requested through the forms provided on the website, as well as those sent through contact emails. In the event that the data marked as mandatory in the corresponding forms are not provided, the contact request cannot be processed.

3.- Purpose and legal basis of the processing.

Users’ personal data will be processed for the following purposes and legal bases:

4.- Sources of origin of the data processed by SINGLE HOME, S.A.

The data processed by Single Home comes from the following sources:

Data provided by the user, through the completion of the forms made available by Single Home or by any other means by which the user enters into a relationship with Single Home (for example, name, surname, e-mail, telephone number, postal address, IP address, etc.).

Data generated as a result of the user’s browsing and use of the web platform (e.g., use of the web platform, sections visited, etc.).

Data generated as a result of the development, processing and management of the relationship between the user and Single Home (for example, number of contacts made with the client).

Data generated as a result of the development, processing and management of the functionalities of the services provided by or through Single Home (for example, purchases made through companies associated with Single Home, etc.). 

5.- Consent.

It is reported that when the user does not maintain business relationships with the OWNER OF THE WEBSITE, and send an email or a communication to the OWNER OF THE WEBSITE, indicating other personal data, the user will be giving their free, unequivocal, specific, informed and express consent to the processing of personal data by the OWNER OF THE WEBSITE, for the purposes set out above, as well as to attend your communication or send documentation.

For the same purposes, the OWNER OF THE WEBSITE informs that, if the client sends an email or communicates to the OWNER OF THE WEBSITE his personal data by reason of the position he holds in a company, either as an administrator, manager, representative and/or any other position as a contact person in the company, it will be understood that such communication entails the provision of his free, unequivocal, specific, informed and express consent for the processing of his personal data by the OWNER OF THE WEBSITE, for the purposes set out above.

6.- International data transfers and assignments.

Under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights (hereinafter RGPD) personal data may be communicated to competent authorities in the exercise of their functions. They may also be disclosed to other companies of the Single Home group when contact requests are addressed to these companies.

In the event that any of our service providers or computer systems are located outside the European Economic Area, Single Home will adopt all the necessary guarantees in accordance with the applicable regulations to ensure the proper management of the data, as well as its integrity and confidentiality. You can obtain more information about the guarantees adopted by requesting it to the e-mail address rgpd@singlehome.es.

Likewise, the OWNER OF THE WEBSITE informs the user that any other transfer of data to be made, will be brought to his knowledge when so provided by the RGPD, informing him expressly, precisely and unequivocally of the recipients of the information, the purpose for which the data will be used, and the nature of the data transferred, or where appropriate, when the RGPD so provides, previously, specific and informed unequivocal consent will be requested from the user.

However, the OWNER OF THE WEBSITE informs the user and the customer that any processing of personal data is subject to current legislation in Spain on data protection, established by the RGPD and its complementary and development regulations. In this sense, the OWNER OF THE WEBSITE is only responsible and guarantees the confidentiality of personal data requested by the user through the website.

7.- Third party data.

The OWNER OF THE WEBSITE warns the user, that except for the existence of a legally constituted representation, no user can use the identity of another person and communicate their personal data, so the user at all times must take into account that, you can only include personal data corresponding to their own identity and that are adequate, relevant, current, accurate and true. For this purpose, the user shall be solely liable for any direct and/or indirect damage caused to third parties or to the OWNER OF THE WEBSITE, by the use of personal data of another person, or their own personal data when they are false, erroneous, not current, inadequate or irrelevant. It is the sole responsibility of the user to comply with the duty of information and to have obtained the prior consents of third parties without Single Home having to take any additional action against such third parties. Therefore, the user who uses the personal data of a third party shall be liable to the third party for the obligation of information established in the RGPD for when the personal data have not been collected from the interested party, and/or for the consequences of not having informed the third party.

8.- Rights of the users in the matter of data protection

The OWNER OF THE WEBSITE informs Users that they may exercise any of the rights granted by the data protection regulations, which consist of:

• The right to access and obtain a copy of your personal data (right of access),
• The right to rectify any data that is not correct (right of rectification),
• The right to delete your personal data where permitted by law (right of erasure),
• The right to object to the processing of data (right of opposition),
• The right to limit the processing of personal data (right of restriction),
• The right to receive certain personal data in a structured, commonly used and machine-readable format (right to portability), and
• The right to withdraw previously given consent (right to withdraw consent).

In order to exercise these rights, Users may send a written request via email to the address CAMINO DE LA ZARZUELA Nº 21, 28023 MADRID or via email addressed to: rgpd@singlehome.es, attaching a copy of their Identity Document or any other official document that identifies them and indicating which right they wish to exercise.

Users also have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es) to claim the exercise of their rights or any other issue related to the protection of their personal data.

9.- Use of forms for the collection of personal data.

In the existing contact forms on the web, where personal data are collected, the user must expressly consent expressly and prior to sending them, the acceptance and knowledge of the privacy policy by completing the check “I have read and accept the privacy policy”, and whose content may be accessed through the attached link that will send this legal notice. If the check field is not marked by the user, the data contained in these forms will not be sent.

10.- Security measures adopted in relation to the processing of personal data.

The OWNER OF THE WEBSITE informs the user that, in accordance with the provisions of the RGPD, has adopted the necessary technical and organizational measures to ensure the security of personal data and prevent alteration, loss, unauthorized access or treatment, given the state of technology, the nature of the data stored and the risks to which they are exposed. Likewise, the OWNER OF THE WEBSITE guarantees the user the fulfilment of the duty of professional secrecy with respect to the personal data of users and the duty to keep them.

11.- Updating of policies.

The OWNER OF THE WEBSITE will modify, without prior notice, this privacy policy whenever necessary to adapt it to any legislative, regulatory, jurisprudential, administrative or in order to adapt the policy to the instructions issued by the Data Protection Agency or legitimate object of any modification of this policy, notwithstanding the foregoing, will be published and warned on the website of the OWNER OF THE WEBSITE.

For all the above, the OWNER OF THE WEBSITE, recommends users to periodically read these policies in order to know the changes that are made in them.

12.- Data Collection Form.

In accordance with the General Regulation of Data Protection (EU) 2016/679 from the European Parliament and the Council of April, 27th 2016 and the organic law 3/2018 of December, 5th about Protection of Personal Data and Digital Rights, we inform you that your personal data will be used by SINGLE HOME, S.A., with VAT/CIF number A78300258, address Camino de la Zarzuela, 21 (Madrid 28023), with the purpose of attending your request, submitted by including your personal data in this form, and, thus, to send you –by email or post- or call you to provide more information about the products, services and activities and/or keep you informed about other issues related to the activity of our entity related to real estate development, as well as information about the tourist activity, services and real estate projects of the companies in the business group and collaborating companies.

The legal basis for your data processing is found in your request and in the consent, you have expressly given, where applicable, with regard to commercial communications.

We request your consent to send you commercial communications by any means (post, email or telephone), to keep you informed about the services and any others activities of SINGLE HOME, S.A.

We also request your consent to send you commercial communications by any means (post, email or telephone), about tourist activity, services and the new real estate projects of the other companies in our business group and collaborating companies (HOTEL FINCA CORTESÍN, S.L., FINCA CORTESIN HOTELS & RESORTS, S.L., FINCA CORTESÍN REAL ESTATE, S.L., SINGLE HOME INVERSIONES, S.L., FINCA CORTESÍN SERVICES, S.L., LA LOMA DE CORTESÍN VILLAGE, S.L. and SERTINVAL SPAIN. S.L.)

The provided data shall be kept for as long as the business relationship or during the years required to fulfil legal requirements. The data will not be disclosed to any third-party unless there is a legal obligation, although they may be disclosed to other companies of the same business group and collaborating companies (HOTEL FINCA CORTESÍN, S.L., FINCA CORTESIN HOTELS & RESORTS, S.L., FINCA CORTESÍN REAL ESTATE, S.L., SINGLE HOME INVERSIONES, S.L., FINCA CORTESÍN SERVICES, S.L., LA LOMA DE CORTESÍN VILLAGE, S.L. and SERTINVAL SPAIN. S.L.) for commercial purposes.

You have the right to obtain information if SINGLE HOME, S.A. and the rest of the same business group and collaborating companies are managing your personal data and therefore you may exercise your right to access, rectification, purpose limitation, portability, opposition to processing and deletion of data by writing to the above postal address or the email rgpd@singlehome.es, attaching a copy of your Personal ID Card in both cases, as well as the right to submit a complaint to the Supervisory Authority (aepd.es).